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©2019 by The Cheese Wheel

TERMS OF SERVICE

Cheese sourcing

We source our products from selected artisan cheese makers around New Zealand. The medium/smaller ones who are hard for you to find. We talk to them, we go and see them, and we get to know them. Mark, our microbiologist puts his Health & Safety lens on too. And because we get to know them well, we only use the best quality products.
At this stage we only source pasteurized products, just because that's already a beautiful selection.

 

Our products

Every month we curate a selection of 4 artisan cheeses for you. We make sure you get a nice and diverse selection of products that are sourced from cheese makers who operate with high Health and Safety standards.

We pack them according to New Zealand Food requirements. To prove this we've even obtained our Food Act 2014 certification. We use eco-friendly and sustainable packaging, because we care about our environment.

Cheese subscription
We provide an easy subscription model for you.

We want to make it easy and flexible, so no set plan, no need to subscribe for a minimum amount of time. You join, get your cheese experience every month, and can cancel or pause by e-mailing us before the 15th of the month.

When you subscribe, we'll ask your details so that we can include you to our list of cheese lovers.

We use a secure payment method managed by an established payment provider, so your details will be kept safely. Every 18th day of the month, we will debit your account by $62 (including GST and delivery fees - non rural NZ deliveries only).

If you order before the 15th and your payment is successfully processed on the 18th of the month, we'll dispatch your first cheese box on the 1st Thursday of the coming month. If you order after the 15th, your first box will be dispatched on the first Thursday of the following month. 

We will not be able to send your monthly cheese box if your payment has not been accepted.

Cancel your subscription

If for any reasons you wish to cancel or pause your subscription, please e-mail us at hello@thecheesewheel.co.nz before the 15th of the month. Any cancellation request received after that date means that your cancellation will only take effect the following month.​

Cheese delivery

We send out your cheese box every 1st Thursday of the month.

You'll get your cheese box within 1-2 days or 2-3 days for South Island deliveries, including:

  • 4 kiwi artisan cheeses (between 500 and 600g of cheese).

  • The story behind each cheese and the people you make them.

By default, we won't ask our courier to get your signature on delivery. But we can arrange this option at no extra cost if you prefer, just let us know.

At this stage, we are unable to deliver to NZ rural or overseas addresses.​

 

Cheese storage

We recommend that you keep your cheese in the fridge. For the best cheese experience, we advise that you keep your cheese at room temperature for about 20 minutes before serving.

Always consider the Best Before Date of your cheese . They should keep well to this date. However also keep in mind that cheese is a living product (which is what make them so nice!) and Best Before Dates are not based on exact science. The Cheese Wheel takes no responsibility for products consumed after the Best Before Date indicated on packaging.

After service questions

If you have any questions or concerns, please get in touch with us at hello@thecheesewheel.co.nz.

If you have any concern about a cheese, we please request that you stop consuming the product. We will only be able to consider concern requests when the majority of the actual product is provided back to us. 

Your privacy

We are committed to protecting your privacy. We will consider all information provided confidential and will not sell, share or rent them to any third party other than our payment platform partner.

The security of your personal information is critical to us, and we strive to ensure compliance with New Zealand privacy laws. We use a secure and established payment platform. However we all know that no method of  transmission over the Internet, or method of electronic storage, can be fully secure. While we take every responsible step to protect your personal information, we cannot guarantee its absolute security.